Lucky Win's Terms & Conditions — Fully in English

Lucky Win (luckywin-taka.com) is an online gaming and Sports Betting platform operated for players in Bangladesh. These terms and conditions ("Terms") constitute a legally binding agreement between Lucky Win and its members.

These Terms & Conditions have been drawn up in accordance with applicable laws of Bangladesh. Using any Lucky Win service means you have accepted all provisions of these Terms. If you disagree with any part, please refrain from using the platform.

• These Terms & Conditions are available in both Bengali and English; in the event of a conflict, the Bengali version shall prevail.
• Lucky Win reserves the right to modify these terms at any time. Members will be informed of any changes via email or an on-platform notice.
• Each member is solely responsible for reviewing these Terms & Conditions on a regular basis.
• These Terms & Conditions should be read alongside Lucky Win's Privacy Policy and Responsible Gaming Policy.

2.1 Registration Requirements

To open an account with Lucky Win, the following conditions must be met:

• You must be at least 18 years of age.
• You must be a resident of Bangladesh.
• All information provided at registration must be truthful, accurate, and complete.
• Each individual may hold only one account.
• Your mobile number and email address must be active and registered in your own name.

2.2 Identity Verification (KYC)

Lucky Win may request identity verification for withdrawals above a certain amount. This process may require a copy of your National ID (NID) or passport. Withdrawals may be put on hold until verification is complete.

2.3 Password Security

Keeping your account password confidential is entirely your responsibility. If you suspect unauthorized access to your account, contact Lucky Win support immediately. Lucky Win bears no liability for any consequences arising from sharing your password with others.

Lucky Win processes payments through Bangladesh's popular mobile banking services. Key details on deposits and withdrawals are outlined below:

3.1 Key Payment Terms

• Only mobile banking accounts registered in your own name may be used.
• Deposits or withdrawals through third parties are not permitted.
• A withdrawal cannot be made unless at least one bet has been placed after the deposit.
• Lucky Win may place a hold on payments for suspicious transactions pending verification.
• Accounts will be investigated in the event of a chargeback or payment dispute.

Lucky Win offers a variety of bonuses and promotions, each with its own terms and conditions detailed on the relevant offer page.

4.1 General Bonus Terms

• Wagering Requirement: After receiving a bonus, you must wager a specified multiple (typically 10x–30x) before making a withdrawal.
• Duration: Bonuses must generally be used within 7–30 days. Any unused bonus will be forfeited upon expiry.
• Maximum Bet: While a bonus is active, the maximum stake allowed on a single bet is limited to a specified amount.
• Eligible Games: Not all games contribute equally to bonus wagering. Each offer page lists the eligible games.

4.2 Bonus Abuse is Prohibited

Creating multiple accounts to exploit bonuses, using bots, or deliberately attempting to circumvent bonus conditions will result in account termination. Lucky Win uses advanced technology to detect bonus abuse.

All bet and game outcomes on Lucky Win are determined by a Random Number Generator (RNG) or the results of live events. All games are conducted in a fair and transparent manner.

• Bets cannot be cancelled or changed once confirmed.
• If incorrect odds are displayed due to a technical error, Lucky Win reserves the right to void the affected bet.
• If an event is cancelled in Sports Betting, the stake for the affected bet will be refunded.
• Lucky Win is not liable for any bets lost due to internet disconnection during in-play betting.
• Placing opposing bets on the same event (arbitrage) may result in the cancellation of the bets involved if detected.

The following activities are strictly prohibited on Lucky Win. Engaging in them may result in account closure and legal action:

• Creating or operating multiple accounts
• Placing bets using bots, software, or any automated method
• Attempting to hack or gain unauthorized access to any part of the platform
• Money laundering or transactions involving illegal funds
• Stealing account information or defrauding other members
• Attempting to manipulate or influence game outcomes
• Spreading hateful or obscene content on the platform

Lucky Win places the highest priority on protecting members' personal data. We use SSL encryption to keep all information secure.

• Your personal information is never sold or shared with third parties.
• Information may be shared with relevant authorities when required by law.
• For more information, visit our Privacy Policy here.

Lucky Win may suspend or permanently close an account in the following cases:

• Breach of these Terms & Conditions
• Failure to cooperate with identity verification
• If an account has been inactive for an extended period (over 12 months)
• At the member's own request (self-exclusion)
• Evidence of fraudulent activity is found

To close your account, email our support team. Any valid balance will be refunded, though bonuses with unmet conditions will be forfeited.

Lucky Win believes gaming is a form of entertainment, not a source of income. We are committed to promoting responsible gaming at all times.

• Deposit Limit: Members can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporary (7 days to 6 months) or permanent self-exclusion options are available.
• Reality Check: You can opt in to receive session time notifications after a set period.
• Support: If you're struggling with a gaming addiction, our support team is here to help.

For more details, visit our Responsible Gaming View page.

Lucky Win may update these terms and conditions at any time. Members will be notified via email or an on-platform notice prior to any significant changes. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

If you have any questions about our terms, feel free to reach out: