Lucky Win's Privacy Policy — Your Information Is Safe With Us

Lucky Win collects certain information to provide you with the best gaming experience and to keep your account secure. We only collect what is genuinely necessary to deliver our services.

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• National ID (NID) number — for KYC verification purposes
• Current address — for verification purposes if required

1.2 Financial Information

• Mobile Pay or Nagad mobile banking number (used for transactions only)
• Deposit & Withdrawal History
• Transaction Date, Time & Amount

Important: Lucky Win never stores your full bank account details or card numbers.

1.3 Technical Information

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on the site and pages visited
• Login Time & Logout Time

1.4 Gaming Behavior Data

• Which games you played and how long you played them
• Betting History & Results
• Bonus Usage Information

Lucky Win collects your information through several methods. We are fully transparent about each one:

Lucky win uses your information only for specific, legitimate purposes. We never process your data for unnecessary or unauthorised reasons.

3.1 Core Purposes

• Account Management: Creating, verifying, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals accurately.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Customer Support: To resolve your questions and issues promptly.
• Legal Obligations: To comply with applicable laws in Bangladesh.
• Service Improvement: Analytics to improve your gaming experience.
• Promotional Communications: Sending you offers and bonus information, with your consent.

Lucky win does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

4.1 When Your Information May Be Shared

• Payment Processors: To process transactions with payment partners such as Mobile Pay or Nagad. These partners operate under their own privacy policies.
• Law Enforcement Agencies: When required by a legal order from a Bangladeshi court or regulatory authority.
• Technology Partners: Software partners required for site operations — engaged only under contract and with strictly limited access.
• Anti-fraud services: With designated verification agencies to prevent fraud.

4.2 What Is Never Shared

• Your information is not shared with advertisers or marketing companies.
• No data is shared with other gaming platforms.
• Lucky Win does not sell your data to any data brokers.

Lucky Win uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the site functions properly.

5.1 Types of Cookies

5.2 Cookie Controls

You can block or delete cookies through your browser settings. Please note that blocking essential cookies may prevent you from logging in to Lucky Win and may cause certain features to stop working.

Lucky Win uses industry-leading technology to keep your data safe. Our security operates across multiple layers, so if one layer fails, the others continue to protect your information.

• 256-bit SSL/TLS Encryption: All communications on the site are fully encrypted.
• Firewall Protection: Protects our servers against external attacks.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Regular backups are maintained in secure locations.

You have full rights over your data on Lucky Win. Your key rights are outlined below:

To exercise any of these rights, write to us at: support@luckywin-taka.com. We will respond within 30 business days.

Lucky Win does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: Retained for as long as the account is active. After account closure, data may be kept for up to 5 years for legal compliance purposes.
• Financial Transaction Details: A minimum retention period of 5 years is mandatory under Bangladesh's financial regulatory requirements.
• Customer Support Contact: Retained for up to 2 years from the date of resolution.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; other cookies expire after their set duration.
• Marketing Preferences: Updated immediately upon unsubscribing.

Lucky Win may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, updates to our services, or improvements to security.

• For significant changes, notification will be sent via email or posted on the site.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• You can revisit this page at any time.

For any questions, complaints, or requests regarding this Privacy Policy, please contact Lucky Win's data protection team directly: